SUPPORT DEPARTMENT

To contact our support department, contact us toll-free or submit a support ticket.

UNPARALLELED SUPPORT

//SOS/ Corporation is committed to customer satisfaction. We offer unparalleled consulting, installation, training and ongoing support. In addition, we make it our responsibility to keep your system up to date as laws and procedures change.

Our dedicated staff of consultants, programmers, and trainers have vast industry experience. Our staff is available via telephone, e-mail, remote access and live
web sessions.

Software Support

If you are migrating from another system, we provide a full array of technical service to smooth your transition to HelpCare+.

Installation

We will completely install HelpCare+ on your server. HelpCare+ does not require any software to be installed on individual computers. For updates, we provide an “SOS Updater” icon on the server that will let you know if updates are available. If so, the updater will complete the update and alert you when finished. //SOS/Corporation takes the responsibility of helping to manage both our software system and its interaction with your operating system and network. Enhancements and regulatory changes are passed on without additional charges.

Training

One of our trainers will train your staff on HelpCare+ via a live web session at your facility. There is no need to send your staff to remote training centers or to hire specialized consultants. A separate training database made up of your facility’s data safeguards your live data during both initial system configuration and new employee training.

Consulting

We work with you to provide customized solutions for your facility.

Telephone, E-mail, and Remote Support

Telephone, E-mail, and Remote Support: System problems can be analyzed and often corrected by //SOS/Corporation technical staff
in our offices by connecting to your system via remote connection software. //SOS/Corporation support is truly only a click away. Many corrections can be sent directly to you via e-mail or the Internet.